This policy forms part of Ashford & St. Peter’s Hospitals NHS Foundation Trust’s commitment to creating a culture of personal responsibility. The Trust’s Values (the ‘4P’s) and Staff Pledge are integral to all aspects of day-to-day life in the organisation and underpin the application of all our employment policies and procedures.

The primary purpose of the policy is one of guidance and problem-solving. It aims to encourage employees to achieve and maintain high standards and encourage improvement amongst employees whose performance is unsatisfactory.



The policy applies to all staff employed by the Trust except doctors and dentists to whom the Conduct, Capability, Ill Health and Appeals Policies and Procedures for Practitioners (Doctors and Dentists) applies.

Issues may be raised by the employee about their own work situation or by their manager.

Staff who are subject to professional codes of practice e.g. Nursing and Midwifery Council (NMC), Health and Care Professionals Council (HCPC), General Medical Council (GMC), General Dental Committee (GDC) are reminded of their requirement to work within these professional guidelines.

Issues of incapability due to sickness or ill health will be dealt with under the Trust’s Sickness Absence Policy.

Issues of conduct such as carelessness, negligence or lack of effort will be dealt with under the Trust’s Disciplinary Policy.


Policy Details

Download: PDF version
Compiled by: HR Business Partner and Advisors
Ratified by: Trust Executive Committee
Date Ratified: October 2018
Date Issued: June 2024
Review Date: October 2024
Target Audience: Non-medical staff
Contact name: Employee Relations Manager


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