Case Number 8596
Request Date 17/05/2022
Completion Date 13/06/2022

 

Details of the Request

Could you please tell me for the calendar year 2021:

 

1) How many official complaints and PALS concerns your Trust received from patients alleging they had been discriminated against or badly treated by a member of staff because of their being overweight or obese

Please do this by searching for complaints containing any of the words "weight", "fat", "obese", "overweight" and "bariatric" and filtering these to find those that refer to allegedly fat-shaming comments or actions made by a member of staff.

 

2) Can you select the first five such complaints from 2021 and provide me with the following details:

  • What type of staff member was the complaint levelled against? e.g. healthcare assistant, junior doctor, consultant, cleaner, kitchen staff
  • Please quote the words allegedly used by the hospital staff or summarise the offending action
  • Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2021

 

Details of the Response

1) How many official complaints and PALS concerns your Trust received from patients alleging they had been discriminated against or badly treated by a member of staff because of their being overweight or obese

During this time period, the Trust received 1 complaint and 0 PALS cases.

 

2) Can you select the first five such complaints from 2021 and provide me with the following details:

a. What type of staff member was the complaint levelled against? E.g. healthcare assistant, junior doctor, consultant, cleaner, kitchen staff

The complaint was against a doctor.

 

b. Please quote the words allegedly used by the hospital staff or summarise the offending action

The doctor was unsympathetic and dismissive. The doctor did not believe the problems that the patient was experiencing. The doctor did not believe they were a priority and they weren't being taken seriously.

 

c. Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2021

The following is the action that was taken and then logged on Datix: The Matron shared their concerns in the Surgical Assessment Unit bi-monthly learning bulletin and the ward manager discussed this at their team meeting on 07 June 2021

 

 

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